Deposits & Withdrawals Guide

How the Cashier Works

The xojili cashier serves as the financial heart of your account. Your entire balance is maintained in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol throughout the site. To ensure transparency, all deposit and withdrawal activities are managed from this single interface, allowing you to track your financial history in one place.

It is important to understand that while deposits are designed for ease of access, withdrawals are handled as review requests. When you request a payout, our system verifies the request against security protocols and account standing before the transfer is initiated. This process ensures that your funds are handled safely and reach the correct destination.

Payment Method Categories in the Philippines

How to Deposit

1. Log In: Access your xojili account using your official credentials via the website or the app.
2. Open the Cashier: Navigate to the cashier or deposit section from your main account dashboard.
3. Select Category: Choose from the available payment method categories that best suit your needs.
4. Enter Amount: Input the specific amount in PHP you wish to add to your gaming balance.
5. Confirm Transaction: Follow the prompts to authorize the payment within your chosen app or the secure payment page.
6. Verify Balance: Return to your account to see your updated ₱ balance. If it does not update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

This is the most common reason for withdrawal failures. To maintain the highest security standards, our system is designed to return funds to the exact source they came from. If a deposit is made from a third-party account, the system will mark it as a mismatch, and any subsequent payout requests will be blocked.

This policy is not a formality; it is a critical security measure to protect your account from takeover and to prevent fraudulent activity. By ensuring a 1:1 match between the account holder and the payment method, we guarantee that your winnings are sent only to you and no one else.

How to Request a Withdrawal

1. Verify Identity: Ensure you have completed the account verification process to enable payouts.
2. Settle Bonuses: Close or meet the requirements of any active bonuses or promotions.
3. Open Cashier: Enter the cashier section and select the "Withdraw" or "Payout" option.
4. Choose Method: Select your preferred payout method from the list of available options.
5. Submit Request: Enter the amount you wish to withdraw and confirm the request.
6. Track Status: Monitor your transaction history to see when your request moves from 'Pending' to 'Completed'.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process where we confirm that you are who you say you are. Every regulated operator conducts this process to prevent identity theft and ensure a safe gambling environment. To make your experience smoother, we only require this verification once; once your identity is confirmed, you will not need to repeat the process for every withdrawal.

Typically, we request general documentation such as a clear photo of an official government-issued ID, a recent document confirming your residential address, and proof that the payment method used belongs to you. This ensures the integrity of the payout process.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can cause a request to remain pending. Here is what usually happens and how to resolve it:

• Verification Pending: Your documents may still be under review. Solution: Ensure all uploaded files are clear and complete.
• Active Bonus Present: You may have an active bonus with unmet requirements. Solution: Complete the wagering or forfeit the bonus to unlock funds.
• Method Mismatch: The payout method differs from the deposit method or account name. Solution: Use the original payment source for the withdrawal.
• Incorrect Details: A typo in the account number or name. Solution: Double-check your payment details in the account settings.
• External Checks: The recipient bank or provider may be conducting their own security checks. Solution: Contact your payment provider for status updates.

If your request is delayed beyond expectations, please contact our Support Team. Please have your User ID and the Transaction ID ready to speed up the process.

How Currency and Amounts Are Displayed

The official account currency for xojili in the Philippines is the Philippine Peso (PHP), represented by the ₱ symbol throughout the user interface. All your deposits, winnings, and withdrawals are tracked in this currency.

In cases where a selected payment method operates in a different currency, the conversion is handled automatically by the payment provider. The final amount you see on the confirmation screen before completing the transaction is the actual amount that will be processed and added to your balance.

Staying in Control of Your Budget

We are committed to providing a safe gaming environment. To help you manage your spending, we provide built-in deposit limits and other account management tools. These can be configured within your account settings, allowing you to set a cap on how much you can add to your balance over a specific timeframe.

Please be aware that for your protection, requests to decrease a limit usually take effect faster than requests to increase one. We strongly recommend deciding on your budget before opening the cashier, rather than making financial decisions during a gaming session. For more tools and advice, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your financial security is our priority. We encourage all players to use the security options provided in their account settings, such as strong passwords and two-factor authentication where available. Always keep your payment details and account passwords confidential.

Only perform transactions through the official cashier on this domain. Be vigilant: xojili will never ask you to transfer money to a personal account or a different platform via social media or private messages. Any such request should be treated as fraud and reported to our support team immediately.

Frequently Asked Questions